Frequently Asked Questions

Can I get a Volume Discount?
How long will my book take to get to me?
What Happens to My Address and Other Contact Details?
What is your return and refund policy?
How can I contact Customer Service?

Can I get a Volume Discount?
Yes. If you purchase more than 7 books at one time, you receive a discount of $AU 2.00 per book, if you purchase 16 at one time, the discount is increased to $AU 4.00 per book and if you purchase 30 books at one time, you receive a $AU 6.00 discount per book.

How long will my book take to get to me?
If you paid by credit card, or in Australian Currency your order will generally be shipped on the same or next business day we receive your order. Within Australia you should receive your book(s) in less than a week. When shipping overseas, you should receive your books within about one and a half weeks. If you are mailing payment to us, please allow an extra week from your mailing for the payment to be received by us. If you are paying in non-Australian currency, it takes an additional 4 weeks for the bank to clear your cheque. So please allow 6 weeks for your book(s) to arrive if paying by cheque in non-Australian currency.

What Happens to My Address and Other Contact Details?
Your address details and the optional contact details like e-mail address etc. are sent to me, Ian Currie. They are NOT passed on to any other person or organization. The e-mail address and phone number allow me to contact you in case of problems, such as the book being returned "address unknown". The "Other Instructions" box allows you to get any message to me with the order, for example if the book is a gift etc. If you provide your e-mail address I may contact you if I think you might be interested, but this would be limited to one e-mail unless you respond.

What is your return and refund policy?
If you are dissatisfied with the book(s) you may return them for refund at your expense to:

Ian Currie
"Mandala"
North Branch Road
Maryvale.   Q. 4370
Australia

If the books are received in as-new condition the book price will be refunded in Australian dollars, not including postal charges. If you wish to find out more about the books before ordering click HERE for "Revealing Glazes.." and HERE for "Stoneware Glazes.."

How can I contact Customer Service?
Any queries can be directed by e-mail to: 
ian-sales@currie.to

or by post to:
Ian Currie
"Mandala"
North Branch Road
Maryvale. Q. 4370
Australia.


Copyright © 1997-2001 Ian Currie
http://ian.currie.to/